Having undergone a recent inspection by the Care Quality Commission (CQC), Prospect Hospice has received an overall rating of Outstanding.
In the report summary, the CQC recognised that staff provided outstanding care to patients, ensuring they were active partners in their care and those patients felt that they were truly cared for and supported by hospice staff. It was also highlighted that the hospice achieved Outstanding for being ‘Well-Led’ and that leaders in the organisation had an inspiring shared purpose to deliver outstanding care and that staff were proud to work within the hospice team.
CQC inspectors look at a number of areas within the hospice operation and five areas are graded before these are combined to give an overall rating for the organisation. These areas are: Safe, Effective, Caring, Responsive and Well-Led. Following this inspection, the hospice received a good rating for three categories and was graded as Outstanding for Caring and Well-Led, with an overall rating of Outstanding.
Irene Watkins, chief executive at Prospect Hospice, said: “I’m delighted with this result but, more so, words cannot express just how pleased I am for our staff, volunteers and supporters that make hospice care in the community possible. As the end of life care specialist in Swindon and north east Wiltshire the Outstanding rating is a wonderful reflection of how we care and support our patients and those important to them.
“Everyone works incredibly hard to ensure that every patient we see receives a good death and that looks different to everyone. Our approach is always to put the person at the heart of their care and this is something the CQC highlighted.
“I’m also delighted that this report reflects how we work differently to other healthcare professionals to ensure each person receives the tailored care that is right for them. We’re all unique as individuals; our wants and needs are all very different and even change as we go through life. As we approach our death, this is no different and our staff are incredibly proud to be able to support those in our local community at this very difficult stage.”