Customer Service Advisor – Marlborough Office – Full-time role, Monday to Friday 9am to 5pm
An exciting opportunity to join a well-established and growing business. Sarah Raven’s Kitchen & Garden is an award-winning online gardening business, which offers carefully tried and tested plants, seeds, bulbs and gardening kit as well as lovely things for your home, all personally selected by Sarah Raven, the well-known author and broadcaster.
ROLE OVERVIEW
The customer is at the heart of everything we do as a company. Your role will be to offer the very best customer service possible at all times, across all our channels – phone, email, chat and social media.
KEY RESPONSIBILITIES
- Delivering excellent service to our customers
- Handling contacts across telephone, email, chat and social media
- Using our computer system to place order and answer queries
- Good knowledge of our products and our seasonal ranges
- Assisting customers in line with company expectations
KEY SKILLS
- Good communication skills
- Confidence on the telephone
- Good level of competency on Microsoft Outlook and Word
- Team player
- Horticultural knowledge, or a passion to learn would be an advantage
KEY PERKS
- Enhanced holiday allowance
- Additional days holiday for birthday leave
- Paid volunteer day
- Private medical insurance
- Staff credits and discounts on Sarah Raven products
- Discounted shopping at a large number of retailers
To apply for this role please contact sally@sarahraven.com with subject title Customer Service Advisor. Please include a CV, and details of your salary expectations.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.
We strive to be an environmentally conscious company
