The coalition government’s new non-emergency telephone helpline NHS 111 is in fresh trouble.
NHS Direct – whose service it was replacing – has pulled out of two of the contracts it had won for NHS 111.
NHS Direct holds NHS 111 contracts covering one third of England’s population.
Now the GPs journal PULSE reports that NHS Direct’s chief executive says the ‘contracts as they stand are financially unsustainable’.
The contract for the NHS 111 service covering Wiltshire is run by the private health provider Harmoni. It is still not thought by Wiltshire’s Clinical Commissioning Group to be safe and efficient enough to go live.